BayMark Health Services, Inc. (“BayMark”), as the parent company of various healthcare facilities, provides administrative services to BAART Programs, Healthcare Resource Centers, and MedMark Treatment Centers (the Facilities). On January 8, 2025, we began mailing notification letters to certain patients whose information related to some of the services they received from the Facilities was involved in an incident.
On October 11, 2024, we learned of an incident that disrupted the operations of some of our IT systems. We immediately took steps to secure our systems, launched an investigation with the assistance of third-party forensic experts, and notified law enforcement. Our investigation determined that an unauthorized party accessed some of the files on BayMark’s systems between September 24, 2024 and October 14, 2024. We then initiated a review and analysis of those files.
On November 5, 2024, we determined that these files contained information that varied per patient but could have included patient names and one or more of the following: Social Security number, driver’s license number, date of birth, services received, dates of service, insurance information, treating provider, and treatment and/or diagnostic information.
We remain committed to protecting the confidentiality and security of patient information, and apologize for the concern this may cause. We are offering complimentary identity monitoring services to patients whose Social Security numbers or driver’s license numbers may have been involved. Additionally, it is always a good idea for patients to remain vigilant and review their statements for suspicious activity.
We take this matter very seriously. To help prevent something like this from happening again, we have implemented additional safeguards and technical security measures to further protect and monitor our systems.
We also established a dedicated, toll-free call center to help answer questions about the incident. The call center can be reached at 855-295-0995, available Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time, except holidays.
